Frequently Asked Questions
How do I change my shipping address?
Email carmen@graystonedistribution.com with your request.
How do I track the status of my order?
Email carmen@graystonedistribution.com with your request.
Will you keep my credit card information on file?
No. You will make secure payments online and your own computer may store your information, but we will not.
Do you charge sales tax?
Yes, we automatically will charge the nexus state tax based on your state.
Do you ship to my country?
We ship within the U.S. and provide custom orders to Canada.
Will my items come in one package?
Items ship in 20lb or 50lb bags. 20lb bags are for orders of 100lb and under. A full pallet is 1,000lb, and each shipment is either in cartons or on pallets depending on size.
I received the wrong item. How do I return this?
Please email carmen@graystonedistribution.com to create a ticket.
My order arrived damage
Please email carmen@graystonedistribution.com to create a ticket.
Where should I mail my authorized return?
Please email carmen@graystonedistribution.com to create a ticket.
Can I preorder an item that is sold out?
Yes! Please email carmen@graystonedistribution.com to create a ticket.
Can't find what you're looking for?
We're here for you! Send us an email.